Welcome to Infinity Supplys. We are committed to providing a smooth and reliable shipping experience for all our customers. Please read our Shipping Policy carefully to understand how orders are processed, shipped, and delivered.

Order Processing

All orders are processed after payment has been successfully completed and verified. Orders are typically processed within 1–3 business days excluding weekends and holidays.

Please note:

  • Processing times may vary during holidays, promotions, or high-demand periods
  • Orders placed after business hours may begin processing the next business day
  • Customers will receive an order confirmation email once the order is successfully placed

After your order has been processed and shipped, tracking information may be provided when available.

Shipping Time

Estimated delivery times may vary depending on your location, shipping carrier, product availability, and external shipping conditions.

Estimated shipping times:

  • Domestic orders: 5–10 business days
  • International orders: 7–21 business days

Please understand that shipping delays may occasionally occur due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • High seasonal demand
  • Incorrect shipping information provided by customers

Infinity Supplys is not responsible for delays caused by shipping carriers or customs clearance procedures.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

From time to time, we may offer:

  • Free shipping promotions
  • Discounted shipping rates
  • Special delivery offers

These promotions may be limited by order value, location, or promotional periods.

International Shipping

We may offer international shipping to selected countries. International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT charges
  • Additional local fees imposed by their country

These charges are not included in the product or shipping price unless otherwise stated.

Please check your country’s import regulations before placing an order.

Order Tracking

Once your order has been shipped, you may receive tracking details via email if tracking is available for your shipment.

Please allow some time for tracking information to update after shipment confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If incorrect or incomplete shipping information is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Orders may be returned or lost

Infinity Supplys is not responsible for orders shipped to incorrectly entered addresses.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery responsibility transfers to the carrier.

Infinity Supplys is not liable for:

  • Lost packages
  • Stolen deliveries
  • Carrier-related delays
  • Delivery issues caused by incorrect addresses

However, we will do our best to assist customers in resolving shipping issues whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the damaged packaging and products
  • Description of the issue

We will review the case and work toward an appropriate solution.

Split Shipments

Some orders may arrive in separate packages depending on:

  • Product availability
  • Warehouse location
  • Supplier fulfillment

Customers may receive multiple tracking numbers for the same order.

Shipping Restrictions

Certain products may have shipping restrictions depending on local laws, regulations, or carrier limitations.

Infinity Supplys reserves the right to refuse shipment to certain regions or locations when necessary.

Policy Updates

Infinity Supplys reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Infinity Supplys
Email: [email protected]